Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

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Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR
(mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.

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MaintainX is the best software for maintenance and operations across third-party review sites

See what customers have to say

Easy to Use for Everyone with Great Accountability!

The ease of use and flexibility to adapt to the needs and scope of facility operations is fantastic! The ability to prioritize tasks and communicate with staff is impressive.

Phillip S.
Facilities Manager
Easiest App Our Company Has Used!

Seriously the best and easiest app our company has used! The customer service is above everyone else!

Hay B.
Maintenance Manager
No More Headaches

Real-time data tracking, easy to use, customer can make a service call from an app and include pictures. No more headaches.

Carl C.
Maintenance Mechanic
MaintainX = Accountability.

Having MaintainX on my phone keeps the plant up and running and allows me to answer to work orders, quickly preventing downtime.

Ron W
Plant Manager
Great for Organization and Prioritizing

Your entire team can see what is due, who it's assigned to and communication can be established amongst a team or a group chat.

Manny B.
Maintenance Manager
Recommend to Anyone

Helped me and the company I work for a lot to keep track of all of our assets and inventory and also all of our maintenance.

Sam L.
Plant Manager
Best maintenance solution I've come across to date!

It's user-friendly, & gets to the point. We love the app. I'm able to create & track maintenance requests in real-time.

Mike W
Director of Operations
Wonderful experience.

Beautiful UI. The simple user interface of MaintainX makes it a wonderful experience. Mundane tasks are now fun due to the system

Kameron K
Maintenance & Technology Director
Love This App. Use Daily

I use this app everyday at my job. I love it and being that it’s cloud based, info is updated in real time. MaintainX keeps adding features.

Anne Butcher
Maintenance Technician
Powerful but light.

As an engineering storeman, I enjoy the flexibility and number of data fields available for parts. Everything is tied together beautifully.

Robert G
Engineering Storeman
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Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets