Conoco Assessment
This assessment is used to ensure that the store and the employees who work there follow protocol and practice great customer service.
LV Petroleum
02/20/2023
Conoco Assessment
This assessment is used to ensure that the store and the employees who work there follow protocol and practice great customer service.
Procedure Max Score: 27
Assessment Information
Employee Name:
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Assessment Date
Time In
Meter name
Unit
Time out:
Meter name
Unit
Customer Service Experience
Cashier Wearing Uniform?
Does This Occur at the Store
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Cashier Wearing Visible Name Badge/Tag?
Does This Occur at the Store
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Cashier Acknowledge Customer with Friendly Greeting/Thank you?
Does This Occur at the Store
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Interior Experience
Does The Store Interior Appear to be Clean and Well Maintained?
Does This Occur at the Store
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Were The Merchandise Displays, Coolers, Coffee bar, Fountain Drink, and Fresh Food and Roller Grill Areas (if applicable) Clean, Functioning, and Well Stocked?
Does This Occur at the Store
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Is the Location Free From Selling Any Illegal Drugs, Synthetic Drugs, or Drug Paraphernalia?
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Was The Location Free from Magazines, Videos, or Other Materials Emphasizing Nudity?
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Were the Transaction Area and Surrounding Counter Space Orderly, Clean, and Accessible?
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Were Current Credit Card Application Visible in the Transaction Area?
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Restroom Experience
Was The Restroom Available and Open to Customers?
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Which Restroom Did You Evaluate?
Which?
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Were the Restroom fixtures, Toilets/Urinals, Floors, Walls, Sinks, and Mirrors Clean?
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Were the Restroom Fixtures, Toilets/Urinals, Sinks, Locks, Lights, Water, and Changing Station (if present) Functioning and Working Properly?
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Was the Restroom Fully Stocked with Toilet Paper, Soap, Availability to Dry Hands, and Toilet Seat Covers (if dispenser Present)?
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Exterior Experience
Were the Fueling Area, Parking Lot, Side Walks, and Landscaping Clean and Well Maintained Overall?
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Was the Store or Kiosk Building Exterior Clean Well Maintained ?
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If After Dark, Was The Exterior Bright and Well Lit With Building Lights, Lot Lights, Main ID Sign Lights, and Canopy Lights Turned on and Working?
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Fuel Island
Were the Canopy, Canopy Columns, Protector Poles, Bollards, Raised End Caps, and Curbs in The Primary Fueling Area Clean and Well Maintained?
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Were all Trash and Amenity Units Clean and Well Maintained with Enough Room for More Trash?
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Were all Amenity Units Stocked with Well-Maintained Squeeges, Paper Towels, and Clean Water/Solution?
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Fuel Dispensers:
Were the Fuel Dispensers in the Primary Fueling Area Clean and Well Maintained?
Does This Occur at the Store
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Were all Fuel Dispensers in the Primary Fueling Area Displaying the Required Promotional Materials?
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Were all Offered Fuel Products Available with Nozzles in Working Order in The Primary Fueling Area?
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Did all Credit or Debit Card Transactions, did the Fuel Dispensers in the Primary Fueling Area Appear to be Working?
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For Credit Card or Debit Card Transactions, Did the Fuel Dispenser you Used Provide a Receipt?
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Was Security Tape Utilized on all Fuel Dispensers in the Primary Fueling Area?
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Main ID Sign:
Did the Main Station ID Price Meet all Brand Requirements?
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Source: LV Petroleum (Community Member)