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Service Call

This procedure can help you take down important information during service calls
Origin Nutraceutical
10/16/2023

Service Call

This procedure can help you take down important information during service calls

    Gather Information

    Who inititated the call?

    if the answer is "oneOf [Production Member]"

    Who?

    Did the caller describe the problem to you?

    if the answer is "oneOf [Yes]"

    What was their description of the problem?

    What is your description of the problem (if different from the caller)?

    Perform Work

    Closing

    Was the problem resolved?

    Pass = Completely resolved. Flag = Temporarily or partially resolved. Fail = Not resolved - create follow-up WO.

    • Pass
    • Flag
    • Fail
    if the answer is "oneOf [PASS]"

    CALLER initials - Issue resolved

    Click here to sign

    Describe work performed in detail.

Source: Origin Nutraceutical (Community Member)

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