General • Inspections

Tech Training WonderWorks MB

WonderWorks

11/13/2024

Tech Training WonderWorks MB

Introduction

As a new technician you will undergo a minimum of 40 hours training. During that time you will spend a minimum of an 8 hour shift with either the tech manager, or assistant tech manager. The remainder of that training period you will be shadowing technicians or the assistant tech manager.

Check list for Technician Training

Ride training

360 bike
Gyro
Coaster
XD Theater

Walk through

General team member guide (print so they can read in spare time)

Tech manager

Keys
Alarm codes
Email
Domain log in

360 Bike Operator Training

Date

Overview of the unit

No more than 4 guest can ride at a time

Guest must be at least 52" tall to ride

2 passengers riding together on the same gondola must not exceed a combined weight of 330lbs

Single rider passengers must not exceed 250lbs

Passengers with skirts or dresses must also wear shorts under the skirt or dress

Passengers must have a closed toe shoe with a strap on the back that's secure to ride

Passengers with injuries are not permitted to ride

Operator Requirements

As an operator I understand I am required to have a working radio at all times while operating the 360 bike

As an operator I understand I am required to know all emergency codes that can affect the operation of the 360 bike

As an operator I understand I am required to know all the emergency procedures that are associated with the operation of the 360 bike

As an operator I understand I am responsible for the safe operation of the 360 bike

As an operator I understand I am responsible for the guest inside, on and around the 360 bike

As an operator I understand that the only persons allowed inside the gated area while the ride is in motion are the guest who are on the ride, the operator and techs.

As an operator I understand I should always be an arms length distance from the emergency stop button while the ride is in motion

As an operator I understand I can call for a tech/MOD for any safety concerns or questions

As an operator I will always communicate to guest in a loud, clear and friendly voice

Q line Safety

Ensure guest are not sitting/climbing on the rails

Always scan the Q line for any issues that may cause injury such as broken signage, slip/trip or fall hazards, or lose rails

Ensure guest are not blocking the exit gate or exit queue

Proper Loading Procedure

Ensure passengers are wearing proper shoes with a closed toe and a secure strap on the back

Only allow 2 passengers to enter the loading area to begin with

Check height if needed (if guest is close to the line, use digital scale)

Check weight on everyone (no exceptions) if double passengers exceed 330lbs, weigh seperately and allow them to ride individual gondolas. If single passenger exceeds 250lbs they cannot be permitted to ride.

Ensure passengers has emptied all pockets and removed and lose items such as hats or sun glasses

Allow passengers to boasrd the gondola making sure the larger of the 2 passengers are in the front seat

Repeat the process for the second gondola

Once all passengers are loaded, instruct riders to "put their heads back and arms out", pull the harness down until it is snug against their body. (if you have a seat with no rider, you must still pull the harness down)

Buckle the secondary seatbelt for every passenger, (if you have a seat with no rider you do not need to buckle the secondary seatbelt)

Once all passengers are loaded and secure in the ride give instructions on how to make the ride function. Explain the function of the "green and yellow" buttons and how to make the bike move.

Double check your safety sensors located on the back of each gondola. (all 3 lights should be on)

There are 2 smaller lights on the back and 1 larger light. If one of the smaller lights are off then the larger one will also be off. This means one of your hanesses is not far enough down, ensure all harnesses are down and the larger of the 2 passengers are in the front. Check your lights again, if only the larger one is off then press the light as it is a button and will reset and come back on. If you still have problems call a tech.

Proper operation of the ride

Go to the control console, flip the switch labeled "gate" this will lock the gate so no one can enter the area

Put your foot on the pedal and press down

Make sure the key is in the "on" position then press emergency reset and then start cycle

Instruct the guest to "pedal" encourage them to keep pedaling

If at anytime you need to stop the ride for any reason there are 3 ways to do so. 1. take your foot off the pedal. 2. Press the stop button. 3. Press the emergency stop button (the emergency stop button should only be used in an emergency)

Proper unloading procedure

Once the ride has ended and come to a complete stop, flip the "gate switch" to unlock the gate

Walk through the middle unbuckling the secondary seatbelts and instructing passengers to "put their head back and arms out

Grab the air hose and push the nozzle on the back of the bike starting with bike 2 until all chest harnesses are lifted

Return air hose and escourt guest to the exit making sure they do not forget their belongings

Repeat the process for the next guest in line

Emergencies

During a code "Adam" I will let my current ride finish then I will not run another ride until the lost child has been found and the code Adam has been cleared

During a loss of power I will alert the techs of my rides current status by saying my location and 1 of 2 things, "it is in the home positions and safe" or "360 code 6, code 6, code 6, 360". I will not operate my ride again until the techs have given me the all clear to operate signal

If for any reason I have a passenger stuck on my ride and I can not get them off safely, I will alert the techs by calling "360, code 6, code 6, code 6, 360" slowly and clearly over the radio

During a fire alarm I will stop my ride and evacuate my passengers as quickly and safely as possible, I will stay off the radio and listen for techs/MODs to give an all clear or an evacuation status and alert nearby guest of the current status

Tech trainer has went over all of this information and I am ready to begin my hands on practical training

Operator print name

Operator signature

Click here to sign

Trainer print name

Trainer signature

Click here to sign

Gyro Operator Training

Date

Overview of the unit

No more than 4 passengers can ride at a time

Passengers must be at least 54" tall to ride

Passengers must not exceed 74" tall

Passengers must not exceed 225lbs

Passengers with injuries are not permitted to ride

Operator requirements

As an operator I understand I am required to have a working radio at all times while operating the Gyro

As an operator I understand I am required to know all emergency codes that can affect the operation of the Gyro

As an operator I understand I am required to know all emergency procedures that are associated with the operation of the Gyro

As an operator I understand I am responsible for the safe operation of the Gyro

As an operator I understand I am responsible for the safety of the guest inside, on and around the Gyro

As an operator I understand that the only persons allowed inside gated area while the ride is in motion are the guest who are on the ride, the operator and techs.

As an operator I understand I should always be arms length distance from the emergency stop button while the ride is in motion.

As an operator I understand I can call for a tech/MOD for any safety concerns or questions

As an operators I understand I can call for a tech/MOD for any ride operational concerns or questions

As an operator I will always communicate to guest in a loud, clear and friendly voice.

Q Line Safety

Ensure guest are not sitting or climbing on rails

Always scan queue line for any issues that may cause injury such as broken signage, slip, trip or fall hazards, or lose rails

Ensure guest are not blocking the exit gate or exit queue

Proper Loading Procedure

Only allow 1 guest to enter the loading area to begin with

Check height if needed (if guest is close to line use digital scale)

Check weight on everyone (no exceptions) If passengers exceed 225lbs they cannot be permitted to ride.

Ensure Passengers has emptied all pockets and removed any lose items such as hats or sun glasses and lose shoes such as flip flops

If a passenger has long hair give them a hair tie and have them secure long hair into a bun

Allow passengers to board the gyro making sure to load seats in numerical order. (seat 1, then 2, etc.

Repeat the process for the second passenger, then 3rd, etc.

Once all passengers have been allowed to board the ride lock the entrance door

Begin harnessing each passenger using the 5 point harness attached to the seat. (make sure harness is snug against passenger)

Pull the chest harness down and buckle the secondary seatbelt to the chest harness

Have passengers place their feet inside the foot strap located on the foot rest and tighten to a snug fit (you don't want to cut off circulation but we don't want their feet to come out of the strap either)

Have each passenger place their hands inside the wrist straps located on the handle bars on the left and right side of the chest harness. Tighten down to a snug fit (you don't want to cut off circulation but we don't want their hands to come out of the strap either)

Repeat process for all remaining passengers

Proper Operation of the Ride

Once all passengers are secure and you have double checked all harnesses and straps, remove the hand brake

Put your foot on the foot pedal and press down

Unlock the emergency stop button by twisting it until it pops out.

Press the start button

Wait for the ride to end and it will "home itself"

Once the ride has come to a complete stop in the "home" position you may now engage the emergency stop button and reapply the hand brake (you may need to move the blue or red rings slightly by hand)

Do not try to speed the "homing" process up by taking your foot off the pedal and pressing the "home" button. Do not hit the emergency stop button early as this will cause the ride to be off balance and not in a true "home" position.

If at anytime you need to stop the ride for a non emergency 1. Take your foot off the pedal 2. Press the "Home" button

If you have an actual emergency (someone is falling out of the ride or come lose from one of the straps) press the big red emergency stop button (never press unless its an actual emergency)

Proper Unloading Procedure

Once you have engaged the hand brake and emergency stop button you can unlock the exit door.

Un strap all passengers starting in numerical order beginning with seat 1, then 2, etc.

Make sure to undo the foot straps first, then wrist, then chest harness, and then the 5 point harness last

Once all passengers are off the ride escort them to the exit making sure they do not forget their belongings and lock the exit door after the last passenger has exited the area.

Emergencies

During a code "Adam" I will let my current ride finish then I will not run another ride until the lost child has been found

During a loss of power I will alert the techs of my rides current status by saying my location and 1 of 2 things it is in the "home" position and safe, or "Gyro, code 6, code 6, code 6, Gyro". I will not operate my ride again until the techs have given me the all clear to operate.

If for any reason I have passengers stuck on my ride and I can not get them off safely, I will alert the techs by calling "Gyro, code 6, code 6, code 6, Gyro" slowly and clearly over the radio

During a fire alarm I will stop my ride and evacuate my passengers as quickly and safely as possible, I will stay off the radio and listen for techs/MODs to give an all clear or an evacuation status and alert guest nearby of the current status

Tech trainer has went over all of this information and I am ready to begin my hands on practical training.

Operator print name

Operator Signature

Click here to sign

Trainer print name

Trainer signature

Click here to sign

Coaster Operator Training

Date

Overview of the unit

No more than 2 passengers can ride at a time

Passengers must be at least 42" tall to ride with an adult

Passengers must be at least 48" tall to ride alone

2 passengers riding together on the same gondola must not exceed a combined weight of 500lbs

Single rider passengers must not exceed 250lbs

Passengers with injuries are not permitted to ride

Operator Requirements

As an operator I understand I am required to have a working radio at all times while operating the Coaster

As an operator I understand I am required to know all emergency codes that can affect the operation of the Coaster

As an operator I understand I am required to know all emergency procedures that are associated with the operation of the Coaster

As an operator I understand I am responsible for the safe operation of the Coaster

As an operator I understand I am responsible for the safety of the guest inside, on and around the Coaster

As an operator I understand that the only persons allowed inside gated area while the ride is in motion are the guest who are on the ride, the operator and techs.

As an operator I understand I should always be arms length distance from the emergency stop button while the ride is in motion.

As an operator I understand I can call for a tech/MOD for any safety concerns or questions

As an operators I understand I can call for a tech/MOD for any ride operational concerns or questions

As an operator I will always communicate to guest in a loud, clear and friendly voice.

Queue Line Safety

Ensure guest are not sitting or climbing on rails

Always scan queue line for any issues that may cause injury such as broken signage, slip, trip or fall hazards, or lose rails

Ensure guest are not blocking the exit gate or exit queue

Proper Loading Procedure

Only allow 2 passengers to enter the loading area to begin with

Check height if needed (if passenger is close to line use digital scale)

Check weight on everyone (no exceptions) if double riders exceed the 500lbs, weigh separately and allow them to ride individually as long as they do not exceed 250lbs. If single passenger exceeds 250lbs they cannot be permitted to ride.

Ensure passengers has emptied all pockets and removed any lose items such as hats or sun glasses

Allow passengers to board the gondola

Once all passengers are loaded, buckle the lap belt first making sure it is snug

(if the passengers have already buckled the lap belt pull it to make sure they have it buckled correctly and it is snug)

Pull the chest harness down and buckle it pulling it down tight

Once all passengers are loaded and secure in the ride give instructions on where the e-stop button is located and when to press "if you feel like you are going to be sick or need to get off the ride for any reason press the red button"

Ask the passengers how extreme they would like their experience

Close the canopy making sure to lock the latch and secure the secondary safety

Proper operation of the ride

Once passengers and canopy are secure go to the control console and select the ride matching the level of extreme they asked for

Click raise and wait for the ride to fully raise before clicking anything else

If the passengers press the e-stop while the ride is raising wait for the ride to fully raise before clicking lower

Once ride is fully raised click start to begin ride

If at anytime you need to stop the ride for any reason that is non emergency 1. Click stop 2. Click lower

If anytime an emergency occurs where the ride needs to be stopped suddenly press the emergency stop button located under the operator control panel

If you press the emergency stop button while the ride is in motion it will stop immediately where it is at and you must call a "Coaster, code 6, code 6, code 6, Coaster" over the radio slowly and clearly

If the ride stops suddenly and the operator control panel isn't showing a yellow code then I must call a "Coaster, code 6, code 6, code 6, Coaster" slowly and clearly over the radio

If the ride stops suddenly and the operator control panel does show a yellow code then I will click stop then click lower

If the ride is level and I can not click lower and there is no yellow code on the operator control panel then I will call a "Coaster, code 6, code 6, code 6, Coaster" slowly and clearly over the radio. If the ride is in an unlevel position and I can click lower I will not click lower and I will call a "Coaster, code 6, code 6, code 6, Coaster" slowly and clearly over the radio

Proper Unloading Procedure

Once the ride has ended and come to a complete stop I will click lower on the operator control panel

Once the ride has lowered and come to a complete stop, unlock the canopy by removing the safety latch then unlatching the canopy

Unbuckle the passengers and zero out the seat belts

Escort the guest to the exit making sure they do not forget their belongings

Emergencies

During a code "Adam" I will let my current ride finish then I will not run another ride until the lost child has been found

During a loss of power I will alert the techs of my rides current status by saying my location and 1 of 2 things, it is in the "home" position and safe, or "Coaster, code 6, code 6, code 6, Coaster". I will not operate my ride again until the techs have given me the all clear to operate.

If for any reason I have passengers stuck on my ride and I can not get them off safely, I will alert the techs by calling "Coaster, code 6, code 6, code 6, Coaster" slowly and clearly over the radio

During a fire alarm I will stop my ride and evacuate my passengers as quickly and safely as possible, I will stay off the radio and listen for techs/MODs to give an all clear or an evacuation status and alert guest nearby of the current status

Tech trainer has went over all of this information and I am ready to begin my hands on practical training.

Operator print name

Operator Signature

Click here to sign

Trainer print name

Trainer signature

Click here to sign

XD Theater Operator Training

Date

Overview of the unit

No more than 12 passengers can ride at a time

passengers must be at least 40" tall to ride

All passengers must meet the safety requirements and sit in one of our seats

Wheel chairs, strollers and service animals are not allowed inside of the theater during operation of the ride

Passengers with injuries are not permitted to ride

Operator requirements

As an operator I understand I am required to have a working radio at all times while operating the Theater

As an operator I understand I am required to know all emergency codes that can affect the operation of the Theater

As an operator I understand I am required to know all emergency procedures that are associated with the operation of the Theater

As an operator I understand I am responsible for the safe operation of the Theater

As an operator I understand I am responsible for the safety of the guest inside, on and around the Theater

As an operator I understand that the only persons allowed inside gated area while the ride is in motion are the guest who are on the ride, the operator and techs.

As an operator I understand I should always be arms length distance from the emergency stop button while the ride is in motion.

As an operator I understand I can call for a tech/MOD for any safety concerns or questions

As an operator I will always communicate to guest in a loud, clear and friendly voice.

Queue Line Safety

Ensure guest are not sitting or climbing on rails

Always scan queue line for any issues that may cause injury such as broken signage, slip, trip or fall hazards, or lose rails

Ensure guest are not blocking the exit gate or exit queue

Proper Loading Procedure

Ensure passengers meets the minimum height requirement and check anyone who is close

Ensure all passengers have a pair of 3D glasses

Only allow 12 passengers or less to enter the theater at a time depending on how many seats are operational during that time

Ensure all large items such as book bags, purses, large coats, etc. are placed on the floor in front of the passengers chairs

Inform the passengers to pull the seatbelt from the left side across their lap and buckle into the right side of the chair. Remain in the seatbelt until the ride is over or until I instruct you other wise.

Inform the passengers that "if they feel sick or need to get off the ride for any reason to remove their glasses and wave them above their head, please remain seated until I come and check on you"

If a passenger waves their glasses above their head stop their seat by pressing the seat over ride button for their seat on the operator control console, step inside the theater and check on the passenger. If they want to get off escort them to the exit.

Proper operation of the ride

Turn the light off and select the movie by pressing the movie select button on the operator control console

Clean the dirty glasses and return to the bin to be reused

Keep an eye on the screen for the duration of the ride to ensure all passengers are following the rules and no one wants to exit the ride.

Proper unloading procedure

Once the ride has ended and come to a complete stop flip the light switch on and enter the theater bringing the basket with you

open the exit door and collect used glasses from the passengers as they exit

Do a quick walk around the theater to ensure no one left anything

Repeat the loading process for the next 12 passengers

Emergencies

During a code "Adam" I will turn my light on, look inside and ensure no one on my ride fits the description. I will then close my doo and turn the light off to allow the current ride to finish, then I will not run another ride until the lost child has been found

During a loss of power I will not operate my ride again until the techs have given me the all clear to operate.

If for any reason I have passengers stuck on my ride and I can not get them off safely, I will alert the techs by calling "XD code 6, code 6, code 6, XD" slowly and clearly over the radio

During a fire alarm I will stop my ride and evacuate my passengers as quickly and safely as possible, I will stay off the radio and listen for techs/MODs to give an all clear or an evacuation status and alert guest nearby of the current status

Tech trainer has went over all of this information and I am ready to begin my hands on practical training.

Operator name print

Operator Signature

Click here to sign

Trainer Name Print

Trainer Signature

Click here to sign

Aerial Lift

Print Name

Please sign below, stating that you have read over the man lift training material listed here in the training guide and have completed all hands on training with your trainer to comply with WonderWorks service goals and safety regulations.

Click here to sign

Fire Evacuation Procedures

A Code Red means that there is a fire located in the building somewhere. When a Code Red is called, all operations must stop; we turn our attention toward getting the guests, and ourselves, out of the building safely. Below are the fire alarm procedures for techs, please refer to the Fire evacuation procedure for a more detailed description per dept

Tech: Upon hearing a fire alarm sound, address these priorities immediately.

1st – Check the fire alarm panel in the tech shop to determine the cause of the problem.
2nd – You and/or the MOD will assess the threat at the area specified.
3rd – You will make sure all rides are properly evacuated.
4th – You and/or the MOD will clear the building working from the top floor down to make sure the building is COMPLETELY cleared. In the event of an evacuation, the Tech and MOD are the last two people out of the building.
5th – Be the point of contact for Fire Department arrival. Provide them with the information they need. Note, the Fire Dept will roll anytime the alarm sounds, even if a false alarm.

Power spikes/outages, weather, security, medical

Fire system test – Preventing false alarms

Smoke detectors and fire sensors are highly sensitive and may cause the fire alarm to sound during serious construction circumstances such as welding or power sanding drywall dust. In such circumstances, your Tech Manager or Assistant Tech Manager may instruct you to put the system on test. The phone number and credentials are located on the fire system panel in the Tech Shop. Remember whenever the fire system is on test, you are on “fire watch” meaning you should be aware of the status of the building and call the fire department should a fire occur.

Power Spike – Flickering Lights

In the event of a power spike you will notice either flickering lights in your area, or hear a radio call with that problem description in another area. The first thing you need to immediately address is to make sure people are not trapped in the coaster or gyro (code 6.) When you have verified all rides have been safely evacuated. You will need to do a sweep of all electronics in the building to reset and repair as needed. Most computers in wonderworks exhibits are protected with a UPS battery backup surge protector which is excellent for protection against power loss, however there is very little than can be done to protect against an on-off-on-off power spike situation. As you do your sweep, you may receive many radio calls about malfunctioning equipment. To address the largest number of resets in the shortest amount of time it may be necessary to note the problem in your notepad, advise the radio caller that you are doing a power spike sweep and will be in there area shortly, and continue with the sweep. If an item is particularly troublesome, requiring troubleshooting beyond a simple reset, it may be warranted to mark it with an under construction sticker to prevent radio calls until you can address it on your 2nd sweep. It is important to do a 2nd sweep to be thorough and make sure EVERYTHING is working properly.

Power Outage – Lights Out

In the event of a power outage you will notice either flickering lights in your area, or hear a radio call with that problem description in another area. The first thing you need to immediately address is to make sure people are not trapped in the coaster or gyro (code 6.) Once you have determined that people are safe, determine the cause of the problem; do neighboring properties have power? The emergency lights only stay on for a few hours, so you may need to assist with building evacuations. The MOD, Facility Director or GM will make those calls, stand by and be ready to assist

Power On but Lights Out

Your trainer should now explain to you the operation of the light timer units in the 1st and 3rd floor electrical closets, and show where the S&E breakers are at in Broadway.

Weather, Flooding, and Leaks

In extremely windy conditions it may be necessary to lash the lightweight deck chairs to the deck with rope, rope is kept in the shop for that purpose. In downpour conditions is may be necessary to shovel mulch free from the storm drains along the red brick sidewalk. When a leak is reported investigate the floor above the area where the leak is. Leaves clogging drains on the 2nd floor AC area, bubble closet sink overflowing, or bathroom issues are common causes.

Medical

Respond to all medical calls and provide the MOD with assistance until you are no longer needed, I.E. crowd control, calling 911, escorting EMS to scene etc. If trained in first aid/CPR tend to the situation as needed. once you are no longer needed respond to the issue that caused the injury. perform inspections and take photos. depending on the severity of the incident you may need to close the ride/exhibit down and report to the Facility Director

Security, Fights,

Assist the MOD when necessary for security situations. Exercise good judgment and common sense. Always follow the MODs lead and never put yourself in harms way.

Exhibits and Facility Walkthrough

Break room

Café door closed unless there is an event or party
Time clock
Refrigerator

Cafe

Burners
Hood lights
Hood fans

Retail

Go photo kiosk
Go photo printers

Soar & Explore

Zipline
Outdoor ropes course
Lockers

Prioritization - Triage of the work load

Other Duties

The tech department is a support department for all other departments and frequency of radio calls and flagdowns for tasks within operations scope is high (unlock a door, disarm/arm a detex, janitorial work, deliver packages, etc.) Try to keep time efficiency in mind, and consider ideas to address the need automatically phasing out the need for the radio call in future. Being thorough during your morning checks will greatly reduce the number of radio calls. Supplementing training (demonstrating how to load a BOCA printer for example) will also reduce radio calls.

Crowds – Working Safely

Many times invasive work cannot be done safely or effectively with crowds of customers present, for example painting, hammer drilling, welding, etc. Therefore it is important to manage your time effectively, to divide your work into what can be done with crowds present and what needs to be done before or after operating hours. It is important to efficiently squeeze every ounce out of closed times to finish projects that require a closed environment. When crowds are present does not mean work stops or is limited only to radio calls and operations duties, often times sections can be stanchion off (using a-frame signs in addition to stanchions reduces children running under the belts.) Your Tech Manager, or Assistant Tech Manager can guide you on when this is appropriate. Crowded times are also an opportunity to do prep work for closed times, for example: did you fabricate the panels in the shop so that all that’s needed is to screw them in? Is the paint ready, pulled from stock, ready with rollers and trays? Can you tape off your edging while crowds are thinning so all it takes is rolling paint when crowds are clear? The following section lays out a typical tech day for each shift, with more specifics on how to divide the work in this manner.

If you acquire a new project during your shift:

Try to finish the new project. Put in Maintain X when the project is completed. Please try to provide a detailed description and photos
If the new project does not seem right to you or you need more direction, add notes in the comments section of Maintain X with photos. Reach out to the tech manager or assistant tech manager for direction on the project. Sometimes it's better to hold off rather than doing the project twice.
If you are unable to complete project, update maintain X with the work completed, and also put it in the end of shift passdowns as "not complete"

Tech Daily Rundown

1.

Check Maintain X and emails to find the current status of projects, and what priorities the Tech manager has assigned. (There will be training teaching how use Maintain X

2.

Complete start up making note of non working exhibits so you can come back to them after start up (1st shift only)

3.

Do daily checks, checking lights, restrooms, grounds, dumpster, security and overall condition of the building

4.

Work on projects that are listed in Maintain X

5.

Complete Zone PMs

6.

Take radio calls/flag downs

7.

Walk through the building proactively fixing issues before they become radio calls

8.

Do shut down and fix any issues you can after guest leave ( 2nd shift only)

9.

Send end of shift passdown email

End of shift pass down layout

PMs

WEEKLY AND MONTHLY PMs

Monthly PMs are evenly distributed amongst techs by zone. Check Maintain X to see what is due in your zone.
PMs on Major exhibits such as Coaster, Gyro, XD theater, 360 bike, Tesla coil, Bed of nails etc. require their own check sheet to be completed.
PMs on Minor exhibits such as TV trivia, Holo view, twister etc. are listed in the zone PM sheet on maintain X. it is designed so you can keep track of what you did and what's left to do. If for some reason you cant complete all PMs in your zone then you would do those PMs first, the following month.
Complete and submit the check sheet in maintain X after doing the PM. Just doing a PM but not submitting the paperwork will show the PM as incomplete.
Repair problems you find during your PM, just noting them on the check sheet is insufficient. If you are unable to repair problems because you need parts etc. note it in the PM notes as well as in the "PMs" section on your end of shift pass down. Highlight parts needed so they stand out
Manage your time effectively as PMs are not assigned on a daily basis. A day without projects assigned is a good day to get ahead on PMs so they don’t pile up at the last minute. never wait until the last minute to complete PMs. Ideally you should be completing at least 2 PMs per shift (less or more depending on volume of people)
The PMs are distributed as a starting point. Helping other techs catch up on theirs as they help you catch up on yours is working as a team and is encouraged.

Radios

Radios are our primary way to communicate within the building. Sometimes it can be difficult to hear communication because the environment is loud with screaming kids, rides, music, etc. Please use these guidelines to communicate effectively with as little radio traffic as possible.

The DO's and DON"Ts

Radio codes

Policies

Time

Punch in at your scheduled start time, or as much as 5 minutes before/after.
Punch out at your scheduled start time, or as much as 5 minute before/after.
If you are scheduled for a 8.5 hour shift (ex: 4:00 – 12:30), punch out for a 30 minute lunch.
Make sure one tech is on duty at all times, so stagger your lunches and make sure the other tech knows you are going on lunch.
There are times you may not be able to complete your project in the allotted time. There are times when it may be appropriate to work over and adjust your schedule for the extra time on a different shift. If you have been productive and actively working throughout your shift on a project and you estimate additional time may be needed to complete a requested project, text or email the Tech Manager, early in the shift with your progress and disposition of the project, and determine from him, its priority (ex: get it done tonight no matter what) Effectively communicate with the Tech Manager and he can guide you.

Leaving property during shift:

It is important to remain on site during your shift.
If you must leave site for any reason notify the Facility manager ASAP
If you do leave site for any reason other than times when you are instructed to remain clocked in (setting up a special event, running to off site storage, picking up supplies etc.) then you must clock out.

Phones/smart watches/earbuds

Phones are strictly prohibited for operations staff (excluding managers) and staff can be terminated if caught with their phones on their person. Techs are exempt from this rule as phones are necessary to execute our duties like (calling for tech support, completing work orders through Maintain X, emailing TM and ATM, etc.)
Do not use your phone on the floor. Customers can find it offensive to have an employee paying attention to their phone rather than customer needs. Try when possible to step off the floor (stairwell, closet, shop, etc.) to check messages, take important calls, etc.
Do not use phones for personal use during work hours. Phones are to be treated as a tool.
Do not abuse the ability to keep your phone on you while on the clock
Ear buds are prohibited during work hours (this applies to techs the way cell phones apply to operators)

Smoking

WonderWorks Myrtle Beach's policy is that smoking, or vaping is prohibited.
If you need to smoke you must be off the clock, out of uniform and off property
If smoking during break do not return to work smelling like smoke.

Shop Facilities for personal use:

There may be times, on your days off, before or after your work shift, etc., that you wish to make use of the shop to repair personal items, please discuss with the tech manager in advance.

Lost and Found:

Lost and Found items are processed through the guest service desk and Seismo
Never say an item over the radio only say high/low priority
Never call over the radio to ask if an item has been found, always direct them to guest services

Call outs/PTO request

You must call the Tech Manager ASAP if you are unable to make it in for your scheduled shift. failure to do so could result in a write up or termination.
Any PTO request must be submitted at least 2 weeks in advance.

Start up procedure

1.

As you go through note any problems found or repairs to do on a note pad to do or pass on

2.

As you go check and note any lights that need to be changed throughout the whole building

3.

Check the party room and break room detex

4. Café

Check café burners
Check café hood lights
Check café detex

5. Retail

Put the café double doors on hold open with an Allen key, (located in the guest services drawer)
Turn on Go photo server and enter password (password printed on bottom of server)

6.

Start inversion tunnel with power strip on side of bridge at the exhibit end right hand side

7.

Turn on the Go photo kiosk, use laminated card inside kiosk to scan which enters the password. manually input the password on the rear screen, take a test photo using the laminated card. (you must be in the photo for the test to work)

8. Iceberg

Lift the lid and prop it open
Lift the blue bucket from the white bucket.
Fill with approx. 7 gallons clean water (to the fill line)
Drop the blue bucket back in
Turn the power strip on located behind the unit on the right side
The pump should start circulating water and the blue bucket will descend
Close the lid and install the two Allen bolts to secure it.

9. Anti Gravity

Grab key from behind header on right side and unlock gate
Close both the bottom and top drain valve
Turn the flow valve to all the way open
Turn the spigot on and fill
Turn on switch to start pump, as soon as water starts to flow from head turn off spigot
Adjust flow valve until desired effect
Lock gate back and return key behind header

10.

Check Detex at double doors of natural disasters (should be flashing red)

11. Gyro

Turn on the 220 knife handle disconnect
Turn on the main console disconnect by turning the knob
Follow the inspection sheet in maintain X

12. Wonder Park

Turn on the wonderpark projector with the white remote (located on the bench just in the shop by the door)
Make sure wonderpark balls are on racks and are full of air and in good condition
Return the remote

13. 360 bike

Every couple days add 1 squirt of grease to 4 grease fittings on axle
Turn on 220 knife switch
Turn on main electrical panel by rotating the knob on main console on wall
Turn key on top right of operator console in and turned right
Turn battery enable switch on operator console
Follow inspection sheet in maintain X
Test run ride
About once a week drain the compressor

14.

Check all of third floor lights, detex, and bathrooms.

15.

Make sure both sides of the floor piano are plugged in.

16. Recollections

Grab the remotes for recollections, touch n go, and beam located in the 3rd floor electrical closet
Turn on the projector with the remote labeled "Recollections" (energy in motion)
Turn on the recollections music with power strip behind the unit. (right side)

17. Touch n Go

Turn on the projector using the remote labeled "touch n go"

18. Beam projector

Turn on the beam projector with the remote labeled "beam"
Return all 3 remotes to the 3rd floor electrical closet

19.

Plug in the Metamorphosis machine

20.

Plug in phone charging cables on both I giants (should be unplugged from the PC USB)

22. XD Theater

Turn on XD theater power strip (located in the bottom of the server cabinet) back left of theater
Turn on Projectors with remote (located inside the server cabinet)
Follow inspection sheet in maintain X
Run test ride

23. Draw Alive

Turn on power switch above door way (use stool, switch is on shelf left side of doorway)
Turn on projector with remote stored behind kiosk
Once tablets charge open up covers and start application
Enter code found on the bottom of the projected screen
lock out with guided access by pressing the home button 3 times quickly
Put covers back on and push in the lock to secure them

24.

Check lights, bathrooms, and detex on 4th floor

25. Alien stomper

Grab the remotes for alien stomper and VR hockey out of the 4th floor electrical closet
Turn on alien stomper projectors with the remote labeled "alien stomper"

26. Sandbox

Turn on Sandbox projectors with the remote labeled "sandbox"
Return both remotes to the 4th floor electrical closet

27.

Check the lazer tag vests, there should be 30 vests, report the number in the pass down, bring down vests to be repaired, and repair as needed

28.

Check grounds
Hose down decks and side walks to remove bird waste
Pick up trash from flower beds
Check ash tray urns, fill as needed
Pick up trash from parking lot
Check dumpster pad and dispose of any trash, pallets etc.

29.

Use tablet to turn building music on and set to the appropriate preset

Shut down procedure

1.

Use the tablet in the shop to switch music to the closed preset

2. Retail

Check the café double doors. If the admissions staff hasn't already done it, use the Allen key to remove the hold open.
If the admissions staff hasn't already done so, log out of all go photo kiosk and shut down (always log out first)

3.

Stop inversion tunnel with power strip on the side of bridge at the exhibits end (right side)

4.

Log out of the go photo kiosk and shut down (always log out first)

5. Iceberg

6. Anti Gravity

Grab key from behind the marquee in the top right corner and unlock the gate
Turn the unit off with the switch located behind the tank on the right hand side
Open the flow valve located by the switch all the way
Open the top and bottom drain valve all the way
Leave gate unlocked and return the key

7. Gyro

Turn the unit off using the knife disconnect located to the right of the operator control console
Turn off the main operator control console by turning the knob

8. 360 bike

Turn off the key on the operator console
Turn off the battery enable switch on the main console
Turn off the 220 knife switch
Turn off the main console disconnect by rotating the knob

9.

Turn off the wonderpark projector with the white remote (located on the bench just inside the shop door) return remote when completed

10. Recollections (energy in motion)

Grab the remotes for recollections, touch n go, and beam from the 3rd floor electrical closets
Turn off recollection’s projectors with the remote labeled "recollections"
Turn off the recollection’s music with power strip behind the unit.

11.

Turn off touch n go projector with remote labeled "touch n go"

12.

Turn off beam projector with remote labeled "beam"
Return all 3 remotes to the 3rd floor electrical closet

13.

Unplug metamorphosis machine

14.

Unplug I giant phones charging cables from PC side

15. Coasters

Shutdown on board computers with VNC
Shutdown a frame computers
Turn off a frame and rear power strips
Turn off both 220 kill switches

16. Draw Alive

Turn off the draw alive projector using the remote from behind the kiosk
Turn off the tablet power switch (located above the door to the left on the shelf)

17. XD Theater

Turn off both projectors with the remote in the server cabinet located in the back of the room
Turn off the power switch located in the bottom of the server cabinet in the back of the room
Return the remote

18. Alien stomper

Grab both alien stomper and sandbox remotes (located in the 4th floor electrical closet)
Turn off alien stomper projectors with the alien remote labeled "alien stomper"

19. Sandbox

Turn off sand box projector with remote labeled "sandbox"
Return both remotes to 4th floor electrical closet

20.

Do a full security sweep and make sure all ext. doors are locked and secure

Introduction

As a new technician you will undergo a minimum of 40 hours training. During that time you will spend a minimum of an 8 hour shift with either the tech manager, or assistant tech manager. The remainder of that training period you will be shadowing technicians or the assistant tech manager.

Safely operate the rides.

Handle an emergency situation (Code 6, etc.) by yourself on each ride

Safely and clearly direct staff during an emergency situation (Code 6, etc.) when additional physical strength is needed or other circumstances warrant

Be able to do the startup and shutdown procedures of these rides.

Properly inspect these rides and fill out the daily inspection check sheet.

Properly inspect and maintain these rides and fill out the PM check sheet.

Competently determine when a ride is unsafe to operate and how to shutdown ride operation

How to use lockout/tag out when a ride is unsafe to operate

How and who to notify when a ride needs to be shut down

Where to get troubleshooting support to repair the ride

Train exhibitors how to safely operate these rides using the exhibitor training packet

Oversee and direct exhibitors in safe operation of these rides as needed.

How to and when to apply corrective actions to an operator who is not following proper operation procedures on a ride

The next section of training will deal with other emergency situations: fire alarm, power spike, etc.

1. Your trainer will go over the Aerial man lift and sign off

2. Your trainer will go over the fire evacuation procedures

3. Your trainer will go over other emergency situations: power outages, power spike, weather, medical, etc.

4. You will walk through WonderWorks-Myrtle Beach in its entirety with you trainer discussing the exhibits and facility, common failures, current problems, where to seek support, to gain a general understanding of the types of repairs and duties WonderWorks Techs tend to

5. Your trainer will go over the daily run down and passdown layout

6. Your trainer will go over PMs, and the difference between the majors and minors

7. Your trainer will discuss how to prioritize and triage your diverse duties.

8. Your trainer will go over the proper radio etiquette and codes

9. The training concludes with an overview of general policies as they apply to the tech department

10. Your trainer will go over start up and shut down procedures

Check list for Technician Training

Ride training

360 bike

Gyro

Coaster

XD Theater

Emergencies

Fire evacuation

Fire system test

Power spike

Power outage

Weather and floods

Security, fights, medical

Walk through

Duties

Prioritization

Crowds

New projects

Shift run down

Start up

Shut down

Daily checks

Weekly checks

PMs

End of shift passdowns

Communication

Part request

In bound parts rack

Contacts

Maintain X

Ride log

Tech info project

Radios

Policies

Time

On site

Phones, smart watches and ear buds

No smoking

Tools

Shop

Lost and found

Food and drinks

Calling out

General team member guide (print so they can read in spare time)

Tech manager

Keys

Alarm codes

Email

Domain log in

360 Bike Operator Training

Date

Overview of the unit

No more than 4 guest can ride at a time

Guest must be at least 52" tall to ride