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General • Inspections

Analyzer Downtime Procedure

Communicating instrument downtime due to scheduled or unscheduled maintenance
Zoetis
06/29/2023

Analyzer Downtime Procedure

Communicating instrument downtime due to scheduled or unscheduled maintenance

    Who is the main point of contact for this issue at the lab?

    Email for the main point of contact.

    Best phone number to use for contact.

    Reactionary/Unscheduled or Scheduled Downtime?

    Downtime Began

    Service Ticket # with manufacturer w/ Date and Time Called

    Beckman Coulter Technical Support: 1.800.223.0130 Siemens Technical Support: 1.877.229.3711 Sysmex Technical Support: 1.888.879.7639 Stago Technical Support: 1.973.631.1200

    Instrument Error Codes If Any

    Maintenance or Corrective Actions Taken

    Downtime Ended

Source: Zoetis (Community Member)

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