Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphone

Screenshot of MaintainX application showing work order status

Screenshot of MaintainX application showing time & cost tracking

Trusted by leading companies

Our clients using MaintainX report

53%

Improvement in work order completion rates

38%

Decrease in MTTR (mean time to repair)

32%

Reduction in unplanned downtime

34%

Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

Screenshot of MaintainX application showing request portal for Acme Inc.

2026 LEADER

Award-winning software you can trust

Not convinced?

Learn why thousands of organizations trust MaintainX to digitize and transform their asset maintenance and frontline-worker operations

See what customers have to say

Heads and Tails above the Rest

Can’t say enough about how good it is. Has a very modern user interface and the requesters are loving it as well.

N. Hamel

Facility Manager

No More Headaches

Real-time data tracking, easy to use, customer can make a service call from an app and include pictures. No more headaches.

Carl C.

Maintenance Mechanic

Easy to use and versatile.

I like how easy it is to use and train others to use. Very intuitive. The development team has also been very easy to work with.

A.F.

Administrator

Best maintenance solution I've come across to date!

It's user-friendly, & gets to the point. We love the app. I'm able to create & track maintenance requests in real-time.

Mike W

Director of Operations

Makes Life Easy

Minimal amount of training out of the box to get you running and performing. Love this program.

Running Navy 1991

Maintenance Technicians

Love the Work Requests

One thing I really like is how quick the notifications come thru. When a Work Order is requested to approval is very user friendly.

Ted O.

Maintenance Manager

My Oldest Millwright Loves MaintainX

I just gave my oldest millwright one of my personal smartphones. He has never used one in his whole life. I knew if I could get him on board with your software, I could get anyone. Well, it’s the end of his second week now with it, and he grabs it all the time now and loves using your software! If I can make a believer out of him, I can get anyone on board with it.

Markus Blaszak

Maintenance Director

Great for Communication

Makes organizing work easy and quick and everyone knows what is going on.

Mitch F.

Maintenance Director

Excellent Maintenance Management Platform

Unlike our experience with other platforms, transitioning to MaintainX was smooth and straightforward—from integration through to full implementation. We now use MaintainX daily as the backbone of our maintenance operations, and it has significantly improved our efficiency.

Jeff G.

Facilities Manager