Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

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Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.

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See what customers have to say

Amazing Software

Rely on it for all of my work scheduling as well as tracking of productivity. Useful in determining where my team needs more training.

Tazman96
Maintenance Team Manager
We are more organized with MaintainX and have the ability to predict machine failures which has reduced equipment downtime.

Jeremy
Senior Manager
MaintainX team is outstanding in implementing an asset maintenance schedule and inventory tracking!

MaintainX implementation team did a fantastic job tailoring the app to our individual needs.

Ray S.
Maintenance Manager
My Oldest Millwright Loves MaintainX

I just gave my oldest millwright one of my personal smartphones. He has never used one in his whole life. I knew if I could get him on board with your software, I could get anyone. Well, it’s the end of his second week now with it, and he grabs it all the time now and loves using your software! If I can make a believer out of him, I can get anyone on board with it.

Markus Blaszak
Maintenance Director
This Software has Completely Changed our Department

Work order management is by far our most utilized function of MaintainX. It has completely streamlined our process with our team.

Colton C.
Facilities Manager
The Facility Managers Multi Tool.

MaintainX has a simple and "sexy" UI which allows for quick team onboarding. A full-featured suite of tools to simplify facility management

Ron P
Director of Engineering
Our Safety Director Loves It!

Our managers love the way it allows work to be prioritized. Our safety director likes the SOPs. Our directors love the visibility.

Gary W.
Maintenance Manager
The Best CMMS Out There

I would call this a new generation complete CMMS solution for engineering and maintenance control. Very intuitive app and smooth workflow.

LHSUK
Maintenance
Great integration team, super clean process

I love that you can build MaintainX to suit your company needs, and the implementation team will help you every step of the way.

Verified G2 User
It is easy to understand for new users.

Younger workers have a lot of expertise with mobile platforms & the UI allows them to transition seamlessly into using MaintainX expertly

U.E.
Education Management
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