Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.
2026 LEADER
50

See what customers have to say

Great for Organization and Prioritizing

Your entire team can see what is due, who it's assigned to and communication can be established amongst a team or a group chat.

Manny B.
Maintenance Manager
Solid Application

Makes getting repairs done easier with the constant communication between staff and maintenance.

L. Seabass
Maintenance Manager
RELIABLE TOOL.

Before we introduced MaintainX to our team, there was a lack of tracking of assets, & the company had a lot of expenses in asset maintenance

Vasu T
Project Engineer
Easy to use and versatile.

I like how easy it is to use and train others to use. Very intuitive. The development team has also been very easy to work with.

A.F.
Administrator
Transformational

This is a must for a business with a lot of moving parts. I tested many other platforms and MaintainX beat them all in every aspect.

Nathaniel M.
Maintenance Specialist
Easy to Use for Everyone with Great Accountability!

The ease of use and flexibility to adapt to the needs and scope of facility operations is fantastic! The ability to prioritize tasks and communicate with staff is impressive.

Phillip S.
Facilities Manager
Our Safety Director Loves It!

Our managers love the way it allows work to be prioritized. Our safety director likes the SOPs. Our directors love the visibility.

Gary W.
Maintenance Manager
Best maintenance solution I've come across to date!

It's user-friendly, & gets to the point. We love the app. I'm able to create & track maintenance requests in real-time.

Mike W
Director of Operations
Amazing Service and Platform

The process of implementation is spot on. Everyone I dealt with was incredibly helpful and knowledgeable. They worked with our company and company needs providing solutions every step of the way as our use case is pretty unique. I really enjoyed the entire process from start to finish.

Jonathan P.
Real Estate Agent
The Facility Manager's Multi-Tool

MaintainX has a simple and "sexy" UI which allows for quick team onboarding. This is a full-featured suite of tools to simplify facility management. Streamlined workflow process with transparent accountability is great benefit.

Ron P.
Director of Engineering

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets