Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

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Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR
(mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.

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MaintainX is the best software for maintenance and operations across third-party review sites

See what customers have to say

Best Work Order App I’ve Used

After your first Work Order, you will see how useful this app is. The options seem to be endless.

Sam L.
Maintenance Manager
My Oldest Millwright Loves MaintainX

I just gave my oldest millwright one of my personal smartphones. He has never used one in his whole life. I knew if I could get him on board with your software, I could get anyone. Well, it’s the end of his second week now with it, and he grabs it all the time now and loves using your software! If I can make a believer out of him, I can get anyone on board with it.

Markus Blaszak
Maintenance Director
Our Safety Director Loves It!

Our managers love the way it allows work to be prioritized. Our safety director likes the SOPs. Our directors love the visibility.

Gary W.
Maintenance Manager
Supports our Maintenance Needs Perfectly

The program is user friendly, flexible, easy to navigate and filters down the required information and has great customizable features to make it truly unique.

Rick T.
Director of Nursing
Awesome Maintenance Software.

As soon as my staff saw how easy it was & the communication improvements from this software they jumped in and have not stopped using it.

Jason A
Resort Maintenance Manager
Went Digital In No Time

This program took us from the analog world to the digital world. I love it so much and we just cracked the surface on the reporting side.

Nelson C.
VP Manufacturing
Very Satisfied.

It’s nice to make a decision after testing 15 solutions (felt like 1000) & feel confident you’ve made the best decision. I feel that way now

Tom R
Process Improvement, Lead Building Materials
Very User Friendly

Very user friendly & intuitive. You think to yourself, oh well this should be right here, and it is.

K. Callahan
Operations Manager
MaintainX = Accountability.

Having MaintainX on my phone keeps the plant up and running and allows me to answer to work orders, quickly preventing downtime.

Ron W
Plant Manager
RELIABLE TOOL.

Before we introduced MaintainX to our team, there was a lack of tracking of assets, & the company had a lot of expenses in asset maintenance

Vasu T
Project Engineer
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Get more done with MaintainX

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Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets