Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR
(mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.

MaintainX is the best software for maintenance and operations across third-party review sites

See what customers have to say

It is easy to understand for new users.

Younger workers have a lot of expertise with mobile platforms & the UI allows them to transition seamlessly into using MaintainX expertly

U.E.
Education Management
Great Functionality for a Great Price!

Enables users to report needs to facilities team without delay. Very organized and able to view Work Orders based on different settings.

Marlaina L.
Education Management
Went Digital In No Time

This program took us from the analog world to the digital world. I love it so much and we just cracked the surface on the reporting side.

Nelson C.
VP Manufacturing
Zero to organized in 6 months.

MaintainX has streamlined all the aspects of our fleet repair & maintenance programs coming from an organization starting from scratch.

Brent T
Fleet Manager
Easy to use and very collaborative.

It made it so much easier to track service calls and the outcomes. We needed something that'd work at all levels. This was a perfect fit!

Elia G
Director of Maintenance
This Software has Completely Changed our Department

Work order management is by far our most utilized function of MaintainX. It has completely streamlined our process with our team.

Colton C.
Facilities Manager
Heads and Tails above the Rest

Can’t say enough about how good it is. Has a very modern user interface and the requesters are loving it as well.

N. Hamel
Facility Manager
Transformational

This is a must for a business with a lot of moving parts. I tested many other platforms and MaintainX beat them all in every aspect.

Nathaniel M.
Maintenance Specialist
No more paperwork!

Easy to use, we use it for PMs, safety permits, and quick access to SOPs. Gets rid of the endless paperwork, everything at your fingertips.

Austin P
Maintenance Manager
The Best CMMS Out There

I would call this a new generation complete CMMS solution for engineering and maintenance control. Very intuitive app and smooth workflow.

LHSUK
Maintenance

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets