Presrite Reduces Mean Time To Repair by 15% with MaintainX

Presrite, a forging company in Northeast Ohio, runs a complex and precise manufacturing operation serving clients like Caterpillar, John Deere, and various government bodies. With approximately 500 employees across four facilities, Presrite manages and maintains an array of furnaces, robots, and presses.

Historically, the Presrite team struggled to handle maintenance consistently across their facilities. "We managed maintenance differently at every site," explains Ryan Smolik, who serves as both Automation & Maintenance Coordinator and Reliability Engineer at Presrite.

With separate system logins required for each location’s CMMS and inconsistent procedures between facilities, the team struggled to standardize knowledge. “Even sites located just a mile apart couldn’t efficiently share resources or learnings,” Ryan says.

Recognizing the need for change, Presrite tasked Ryan with finding a CMMS solution to unify their maintenance operations and bring standardization across all four facilities.

Challenges

A system that was difficult to use

Before MaintainX, the Presrite team adopted a maintenance system meant to simplify their operations. However, reality told a different story—team members simply didn’t adopt it.

The app was difficult to use and had convoluted workflows. Ryan recalls that less than half of the maintenance staff bothered to use it. “In fact, two of my sites weren't even using it at all,” he says. As a result, maintenance leaders couldn’t reliably implement and execute preventive maintenance processes.

Limited visibility and poor standardization

With four facilities across Northeast Ohio, the Presrite team needed a unified view of their operations. Instead, their legacy system kept each location in its own bubble. “Our CMMS could only show one site at a time,” Ryan recalls. "You had to have a different login and then a different email for each site.“

This fragmentation had a ripple effect: management couldn't monitor every facility in real-time, workflows became unnecessarily complex, and teams could not communicate directly or share learnings. “Each site did PMs differently,” Ryan says.

Poor data management

It wasn’t just that separate factories couldn’t share information. Even within individual factories, data was siloed. Thanks to poor data management features, team members couldn’t easily record or access crucial maintenance data.

“People would just take notes on their own,” Ryan recalls. As a result, the teams struggled with tribal knowledge. There was no central location to find data about past work orders. Often, when repeat issues occurred, technicians had to troubleshoot from scratch because individuals with prior experience weren’t available.

Choosing MaintainX

Superior features that are easy to use

When evaluating new CMMS options, Ryan was immediately struck by MaintainX's intuitive interface. "Everything seems to flow nicely when you're clicking through all the different tabs," he says. 

That seamless flow meant that Ryan’s team could now easily record maintenance data. Technicians could take notes in the app, attach photos and videos, and even record voice memos to be transcribed by AI.

MaintainX’s robust reporting capabilities also solved another problem—limited insights. After struggling to gather and make sense of data, Ryan realized he could quickly generate facility-specific insights with MaintainX.

“I saw that I could easily customize the reporting dashboard to focus on the metrics that really mattered to me,” Ryan says.

Collaborative support team during implementation

MaintainX’s customer support team played a decisive role in convincing Presrite to move forward with them. Ryan was particularly impressed by the MaintainX team's willingness to incorporate feedback and suggestions from Presrite's maintenance managers into the implementation process.

"I would go to my maintenance managers and ask them what they would like to see in our new platform, then talk to the MaintainX support team, and it would be sorted," says Ryan.

This collaborative approach to support and implementation showed Presrite that they weren't just getting a product—they were also getting a partner to help them achieve their maintenance goals.

Built for growth and scalability

Presrite was also impressed with MaintainX's commitment to product development. In addition to current capabilities, the MaintainX team also shared a product development roadmap. "The team explained some of the future functionalities being developed,” Ryan says. “We could see that MaintainX would continue to meet our needs in the long run.” This made the Presrite team confident that MaintainX wasn’t just a solution for today—but also for the future.

Results: Three-week implementation and 15% reduction in Mean Time To Repair (MTTR)

Three-week implementation process

The MaintainX implementation team led Presrite through a phased rollout across facilities. First, Maintenance managers got on board, followed by maintenance technicians.

"The implementation team hit the nail on the head with all of our requests," Ryan says. "They made the transition easy—if we ever thought anything was difficult, the team would show us how to do it."

The careful implementation paid off. Each facility was up and running in just three weeks. As a result, the team quickly started preventive maintenance processes and began tracking key metrics.

15% reduction in Mean Time To Repair (MTTR)

With MaintainX’s help, the team has significantly improved key metrics, including achieving a “10-15%” reduction in MTTR. With comprehensive data at their fingertips, technicians can now learn from past incidents and address problems more quickly. 

“MaintainX really reduced time spent tracking down people who’d encountered specific problems before,” Ryan says. What’s more, having robust histories means technicians can go beyond symptoms to tackle the issue’s root causes.

Cross-facility standardization and countless hours saved

Perhaps most significantly, Presrite achieved what had previously seemed impossible: standardized maintenance processes across all four facilities. Leadership can implement consistent practices, ensure locations stick to trusted solutions, and eliminate time wasted on trial and error.

“Everything is in one place now. We can share knowledge across facilities, and technicians can just move straight to what works,” Ryan says. “It’s saved us countless hours.”

Presrite and MaintainX: Forging a path to further optimization

Building on their successful implementation, Presrite is now preparing to extend MaintainX's capabilities into inventory management. For example, the team is currently testing a new spare parts tracking system to democratize inventory data access.

"We'll be able to track parts per work order, and users can simply log what they use as they go," Ryan anticipates.

The Presrite team is also eager to further explore MaintainX’s reporting capabilities. Ryan looks forward to generating regular usage reports that enable the team to continue streamlining their maintenance operations. 

With MaintainX, the Presrite team is on the path to further operational excellence across all of its facilities and can continue delivering the precision its customers expect.