2019 Year in Review
MaintainX Editorial Team
Jan 7, 2020
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Contents
Benefits
Key features
How it works
Team members with access to Jira can easily submit a maintenance request ticket. The request will be routed automatically to MaintainX as a work order, and comments and progress can be tracked in both systems.
STEP 1:
Let your dedicated account representative know that you’d like to capture maintenance requests in Jira.
STEP 2:
A MaintainX integration consultant will configure the integration. You will need to create a new Project and Issue Type in Jira, so maintenance requests can be categorized.
STEP 3:
Determine the priority level for all maintenance request tickets: None, Low, Medium, or High.
STEP 4:
Test the integration with your team. Start developing internal training material to set your users up for success.
STEP 5:
Jira maintenance request tickets can now be submitted. Let your teams know that their requests will be routed directly to your maintenance department for review.
Requirements
- Must have a Jira plan.
- Must have MaintainX's Premium or Enterprise Plan.
FAQ
Can we review/assess the maintenance request after it is submitted in Jira?
Yes, you can review and approve or decline the request in MaintainX. If the request is approved, you can assign it to a team or a specific technician and monitor the progress from start to finish. You can also adjust the priority level as needed.
Can I automatically route these requests to a specific team in MaintainX?
Yes, MaintainX’s Request Routing feature improves response times by allowing requests to be assigned to specific teams. You can learn more about this feature here.
Does every requester need a MaintainX account in order to submit a maintenance request in Jira?
No, requesters do not need a MaintainX account. They only need access to Jira.
What if I want the flow of information to be reversed so that a Jira ticket is created when a MaintainX work order is created?
Yes, this is possible, but will need to be communicated to MaintainX in the configuration phase.
About
Jira
Jira is a product developed by Atlassian that allows bug tracking, issue tracking and agile project management.
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Initiate and track work orders by connecting MaintainX and Jira
Initiate and track work orders by connecting MaintainX and Jira
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