![Jira logo](https://cdn.prod.website-files.com/65afd8dc16873da38e2b5ecb/6659057fba5f9a33b3237822_Jira%20logo.png)
How it works
Team members with access to Jira can easily submit a maintenance request ticket. The request will be routed automatically to MaintainX as a work order, and comments and progress can be tracked in both systems.
STEP 1:
Let your dedicated account representative know that you’d like to capture maintenance requests in Jira.
STEP 2:
A MaintainX integration consultant will configure the integration. You will need to create a new Project and Issue Type in Jira, so maintenance requests can be categorized.
STEP 3:
Determine the priority level for all maintenance request tickets: None, Low, Medium, or High.
STEP 4:
Test the integration with your team. Start developing internal training material to set your users up for success.
STEP 5:
Jira maintenance request tickets can now be submitted. Let your teams know that their requests will be routed directly to your maintenance department for review.
Requirements
- Must have a Jira plan.
- Must have MaintainX's Premium or Enterprise Plan.
FAQ
Yes, you can review and approve or decline the request in MaintainX. If the request is approved, you can assign it to a team or a specific technician and monitor the progress from start to finish. You can also adjust the priority level as needed.
Yes, MaintainX’s Request Routing feature improves response times by allowing requests to be assigned to specific teams. You can learn more about this feature here.
No, requesters do not need a MaintainX account. They only need access to Jira.
Yes, this is possible, but will need to be communicated to MaintainX in the configuration phase.
![](https://cdn.prod.website-files.com/65afd8dc16873da38e2b5ecb/6659057fba5f9a33b3237822_Jira%20logo.png)
![Jira logo](https://cdn.prod.website-files.com/65afd8dc16873da38e2b5ecb/6659057fba5f9a33b3237822_Jira%20logo.png)
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