MaintainX Asset Connect: Empowering OEMs, Exceeding Customer Expectations

We founded MaintainX with a passion to create a world where unplanned equipment downtime is a thing of the past. Today, I’m excited to introduce Asset Connect, a significant stride towards realizing this future. Asset Connect changes the connection between Original Equipment Manufacturers (OEMs) and their customers, leveraging a network of over 600k+ maintenance workers generating invaluable data on 4.5M+ assets. 

This new product, currently in early access, embodies our commitment to innovation and customer success. It builds towards a future where equipment operates seamlessly, productivity improves, and disruptions are minimized.

Bridging the Aftermarket Gap

For OEMs, the benefits of Asset Connect are numerous. Real-time visibility into the health and part inventory levels of customer machines will allow for proactive identification and resolution of potential problems, minimizing unplanned downtime and maximizing equipment reliability. This proactive approach also translates to increased aftermarket sales, as OEMs can offer timely assistance and parts when machines go down or critical components are needed. By fostering direct communication and providing access to valuable insights, Asset Connect enables OEMs to deliver exceptional customer service, ultimately driving satisfaction and repeat business. The product simplifies the sharing of crucial documentation, such as manuals, technical data, and parts lists, guaranteeing that customers have the latest information at their fingertips, which in turn contributes to improved equipment uptime and overall asset performance.

MaintainX Customers will also reap significant rewards from Asset Connect. Easy access to the latest OEM-approved maintenance plans and best practices ensures that equipment runs smoothly and unexpected breakdowns are minimized. If issues do arise, the platform enables customers to send questions and service requests directly to their OEM without leaving the MaintainX app, ensuring swift and effective support. Continuous inventory monitoring helps customers avoid stockouts and reduce emergency part orders, resulting in cost savings. Additionally, Asset Connect streamlines equipment setup and management by providing easy access to OEM-recommended PM plans, asset information, procedures, and parts lists.

Early Feedback

The effectiveness of Asset Connect is evident in the positive feedback from early design partners. Storcan, a leading provider of conveyor systems, praises Asset Connect’s ability to provide real-time visibility into their customers' operations, allowing them to proactively offer support and maintain high standards of quality and production. 

Methods Machine Tools, with over 45,000 machines installed, collaborated with MaintainX on Asset Connect to enhance service, response time, and machine reliability, empowering their customers to share asset usage data for continuous improvement. As Jason VanBuskirk, Vice President of Engineering and Development, puts it, “Whether operating in rugged environments or high-production environments producing, in some cases, more than one million parts per year, our machines must stay in excellent working order. Asset Connect aims to empower customers to share asset usage with us so we can ensure higher product excellence.”

Join Us on the Journey

Imagine a world where equipment failures are a thing of the past, where OEMs and customers collaborate seamlessly to ensure peak performance and productivity. MaintainX Asset Connect is making this a reality. It's more than just a product; it's a movement towards a future where downtime is eliminated, efficiency is maximized and customer satisfaction is exceeded.

Request early access to MaintainX Asset Connect today and experience the future of asset management and operational excellence.